It's complicated. Consumers are becoming more and more savvy. They are rightfully taking advantage of disruption as a customer. However, healthcare has a unique commodity compared to other industries - where "health" is the commodity. Consumers have practically innumerable expectations as to what "health" means to them - and you need to respond accordingly if you are going to capture and keep your market share.
Unfortunately, our healthcare system has been built business to business, which makes it more difficult to understand and deliver WHAT consumers want - and HOW they want to receive care from their providers. OSI can help you understand the populations(s) you currently serve - and want to serve. We have an evidence-based proprietary framework to help you develop & implement your consumer strategy.
OSI utilizes its proprietary consumerism framework to work with you on bolstering your population health management efforts. While consumers want - and deserve - individualized and personalized care, there are patterns across your specific populations. OSI works with you to identify patterns - specific to your consumers - of health determinants that influence behaviors ultimately impacting health outcomes.
OSI will work with you to analyze your data and use the results to guide your population health strategy and to inform your policies. We can utilize the results to develop or improve your wellness and preventive initiatives; as well as, interventions specific to sub-sectors of segments within your populations (current and desired). The purpose is to ultimately decrease health inequities and costs while improving healthcare outcomes.
OSI partners with world-renowned behavioral health clinicians and scientists to enhance healthcare outcomes and business operations.
We have created evidence-based programs from ground zero and integrated behavioral and mental health services into a provider healthcare systems.
OSI leads workshops and works directly with leadership and management on how behaviors and choices influence business decisions and affect outcomes that have resulted in enhanced communication, not only impacting organizational culture and more effective operations, but ultimately profit margins.
Silos don't work in business or in healthcare treatment planning. A cross-discipline approach is mission critical to success in today's market. Healthcare requires that all divisions (e.g., clinical, administrative, operations, fiscal, compliance, R&D) work together. Research demonstrates that collaborative care management improves quality care outcomes and profitable lines of business.
OSI has worked with 10 of top 10 providers; 90% of top Academic Medical Centers (AMC) and has expertise in developing interdisciplinary educational programs and degrees; building treatment team models across the care continuum; and business enterprise practices that facilitate a cohesive approach driving healthcare outcomes that affect the bottom line.
Relationships can be difficult. Especially when multiple, brilliant, type A personalities are trying to achieve initiatives from differing perspectives - and by nature of their role - differing objectives. It's only natural for one to be protective of their domain and focus on representing accordingly. OSI has unique experience in navigating complex working relationships fostering profitable outcomes, with transformational results.
Additionally, OSI can help you execute your preferred organizational culture. Whether you are in a new leadership role and want to impart a new culture, or your current culture has become stale or toxic - OSI has experience in quickly executing sustainable cultural change from top down and bottom up...
Healthcare has been in transition from a quantity- fee-for-service model to quality- value-based model. Do you know your population? Your metrics? OSI can work with you to slice and dice your data in ways that support not only your organizational goals, but facilitate you in becoming a pioneer in leading the industry to not only meet quality metrics, but be at the forefront of responding to consumers expectations.
OSI methodically utilizes evidence-based theory, models, processes and tools for business goals & success. We approach data analytics realistically - utilizing triangulated results from both quantitative and qualitative approaches for best-in-class and pioneering solutions specific to your organization and needs.
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